Returns policy
You have the right to return the product within 14 days from the delivery date, either for
resizing or because it does not satisfy you, by sending an e-mail to info@flexshoes.gr or by
calling on 2104126564.
Return without prior notification of the store will not be accepted.
A prerequisite is that the product is in its original condition, has not been damaged or used
and is returned exactly as delivered, with proof of purchase.
Then call the courier company that brought your order, so they can pick up the parcel you
will return to us.
Returns are made to our headquarters at the following details:
ZDRALIS E. STAMATIOS
Filonos 55 Piraeus
Postal Code: 18535
Tel. number: 2104126564
Product return at our expense
The customer has the right to return the products purchased from our online store at our
expense in the following two cases:
1) If through our own fault the wrong products were sold (wrong size, in the colour of the
shoes, in the shipment etc.).
In this case the customer may not accept the product and request a refund or exchange
with another product or a refund.
The returned products should be in excellent condition, sealed, complete and without any
damage. The packaging of the product must be the one that normally accompanies the
product and must be in excellent condition.
2) If products of dubious quality were sold through our fault (damaged during transport,
poor packaging, etc.).
In this case the customer must not accept the delivery of the product and contact us either
by phone or by e-mail.
In both cases, the maximum return period may not exceed fourteen (14) days from the date
of delivery.
Returns of goods are made only with the courier company we cooperate with
It will be, as the case may be, the same company that delivered your order.
Product return with customer charge
The customer has the right to return the products purchased, free of charge and without
obligation to announce the reason for which he wishes the products to be returned, within
fourteen (14) days from the date of delivery. In this case, it is charged with the direct cost of
returning the products. Returns will only be accepted if the products the customer wishes to
return are in exactly the same condition in which they were received.
In case of return of the products, the refund corresponding to the products ordered by the
customer, will be completed within 30 days from the date that our store will receive the
returned products. The return will be made by crediting the customers bank account, which
he will notify us by e-mail or by phone. The account must display the customer name used
on the receipt.
